Customereye

Swagbucks

Paid Surveys & Rewards • United Stateswww.swagbucks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
+4.1 vs. last month3.49 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#59of 67
Top 88% · Bottom Tier
#1 (best)#67 (worst)
#57Peer
#58Peer
#59This company
#60Peer
#61Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 43% negative

54%
positive
  • Positive54%
  • Neutral3%
  • Negative43%

Sentiment Balance

Covering August 2026 — 131 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 46% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
15.8%
Product Quality
14.4%
Loyalty
12.2%
Communication
12.1%
Onboarding
12.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 43.0% across this company's analyzed reviews.
  • 16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
46.6%
4
14.4%
3
7.4%
2
4.3%
1
27.3%

Based on 2,100 analyzed reviews. Sentiment is improving: 59.4% of reviews in the last three months were positive, compared with 13.6% in the three months before that.

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