The Insiders

Paid Surveys & Rewards • United Stateswww.theinsidersnet.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−55.0 vs. last month3.24 ★ average rating · 191 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#14of 67

Top 21% · Top Tier

#1 (best)#67 (worst)

#12Peer

#13Peer

#14This company

#15Peer

#16Peer

Overall Customer Sentiment

Category Leader

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral1%
Negative31%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 145 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

15.7%

Pricing

15.5%

Product Quality

13.4%

Communication

12.2%

Delivery Shipping

10.7%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 15.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 31.8% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

48.2%

4★

7.9%

3★

2.1%

2★

3.7%

1★

38.2%

Based on 191 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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