YouGov

Paid Surveys & Rewards • United Kingdomyougov.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+22.9 vs. last month3.52 ★ average rating · 1,578 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#57of 67

Top 85% · Bottom Tier

#1 (best)#67 (worst)

#55Peer

#56Peer

#57This company

#58Peer

#59Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%

positive

Positive59%
Neutral2%
Negative39%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,543 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

15.9%

Communication

13.9%

Product Quality

11.5%

Customer Support

11.2%

Problem Resolution

10.4%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 15.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

51.2%

4★

9.1%

3★

6.5%

2★

6.7%

1★

26.4%

Based on 1,578 analyzed reviews. Sentiment is improving: 35.5% of reviews in the last three months were positive, compared with 24.2% in the three months before that.

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