Customereye

Rakuten.com (USA)

Paid Surveys & Rewards • United Stateswww.rakuten.com

Review data last updated .

Based on public reviews and response behavior.

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2,081 reviews over 4,313 days (about 15 per month). Busiest month: 38% of reviews. Languages: en 85%, unknown 13%, fr 1%.

Overall Score

47/100
−10.7 vs. last month3.54 ★ average rating · 2,081 reviews
47/100 from 2,081 reviews over 68 months, high confidence.

Paid Surveys & Rewards average: score 61.2, rating 4.15 stars, reply rate 29.7%, over 142 ranked companies · benchmark 30 Oct 2026

Score

47.1

Industry average 61.2

14.1 below average

Rating

3.54

Industry average 4.15

0.61 below average

Reply rate

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Industry average 29.7%

not measured

Competitive Performance Rank

Among ranked Paid Surveys & Rewards companies

#127of 142 ranked in Paid Surveys & Rewards
Top 89% · Bottom Tierdown 4 from last month
#1 (best)#142 (worst)
#125Peer
#126Peer
#127This company
#128Peer
#129Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%
positive
  • Positive60%
  • Neutral2%
  • Negative38%

Sentiment Balance

Covering August 2026 — 33 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 52% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Pricing
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Onboarding
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Product Quality
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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