SurgeTrader

Lending & Consumer Finance • United Stateswww.surgetrader.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−15.3 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#192of 275

Top 70% · Mid Pack

#1 (best)#275 (worst)

#190Peer

#191Peer

#192This company

#193Peer

#194Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering June 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.5%

Product Quality

15.9%

Response Speed

12.9%

Loyalty

9.7%

Problem Resolution

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 6.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

76.5%

4★

3.2%

3★

2.2%

2★

1.8%

1★

16.3%

Based on 600 analyzed reviews. Sentiment is slipping: 21.0% of reviews in the last three months were positive, compared with 68.9% in the three months before that.

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