Based on public reviews and response behavior.
Among fully-analyzed Lending & Consumer Finance companies
56% of reviews positive, 42% negative
Covering August 2026 — 74 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.
Showing 1,998 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Loyalty, making up 18.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,000 analyzed reviews. Sentiment is improving: 76.3% of reviews in the last three months were positive, compared with 66.5% in the three months before that.
