Customereye

Step

Lending & Consumer Financestep.com

Review data last updated .

Based on public reviews and response behavior.

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1,114 reviews over 492 days (about 69 per month). Busiest month: 19% of reviews. Languages: en 55%, us 45%, unknown 0%.

Overall Score

51/100
−6.8 vs. last month3.36 ★ average rating · 1,114 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#478of 640
Top 75% · Mid Pack
#1 (best)#640 (worst)
#476Peer
#477Peer
#478This company
#479Peer
#480Peer

49 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

57% of reviews positive, 41% negative

57%
positive
  • Positive57%
  • Neutral2%
  • Negative41%

Sentiment Balance

Covering August 2026 — 59 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 47% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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