Lending & Consumer Finance • United Statesinteractivebrokers.com
Review data last updated .
Based on public reviews and response behavior.
998 reviews over 266 days (about 114 per month). Busiest month: 27% of reviews. Languages: en 82%, es 5%, unknown 5%.
Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026
Score
51.2
Industry average 66.1
14.9 below average
Rating
3.15
Industry average 4.45
1.30 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 55% negative
Covering July 2026 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 61% negative and 5% neutral.
Share of theme mentions
Themes extracted from 998 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,240 ranked companies in Lending & Consumer Finance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.107 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.256). Review the worst months in the trend data to identify specific operational or product issues.
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