Customereye

Interactive Brokers

Lending & Consumer Finance • United Statesinteractivebrokers.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
+11.9 vs. last month3.15 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#193of 275
Top 70% · Mid Pack
#1 (best)#275 (worst)
#191Peer
#192Peer
#193This company
#194Peer
#195Peer

Overall Customer Sentiment

Mid Pack

43% of reviews positive, 55% negative

43%
positive
  • Positive43%
  • Neutral2%
  • Negative55%

Sentiment Balance

Covering July 2026 — 38 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 61% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.7%
Pricing
13.3%
Product Quality
11.2%
Loyalty
10.6%
Onboarding
10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100
88/100
signal score
  • •Built from a negative-review share of 55.1% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating
5★
41.1%
4★
10.0%
3★
6.9%
2★
6.8%
1★
35.2%

Based on 998 analyzed reviews. Sentiment is slipping: 25.9% of reviews in the last three months were positive, compared with 35.9% in the three months before that.

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