Based on public reviews and response behavior.
600 reviews over 38 days (about 481 per month). Busiest month: 83% of reviews — one month dominates this sample.
Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026
Score
47.6
Industry average 66.1
18.5 below average
Rating
4.22
Industry average 4.45
0.23 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering September 2024 — 87 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 29% negative and 6% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,240 ranked companies in Lending & Consumer Finance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 47.6 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 81% of reviews against an industry average of 50%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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