Lending & Consumer Financewww.student-finance.service.gov.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 729 days (about 4.2 per month). Busiest month: 9% of reviews. Languages: en 100%.
Lending & Consumer Finance average: score 66.0, rating 4.45 stars, reply rate 50.0%, over 1,244 ranked companies · benchmark 8 Oct 2026
Score
33.5
Industry average 66.0
32.5 below average
Rating
1.49
Industry average 4.45
2.96 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
20% of reviews positive, 78% negative
Covering July 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,244 ranked companies in Lending & Consumer Finance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.484 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 33.5 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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