Customereye

Straker Translations

Legal & Compliancewww.strakertranslations.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#71of 101
Top 70% · Mid Pack
#1 (best)#101 (worst)
#69Peer
#70Peer
#71This company
#72Peer
#73Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering January 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
21.4%
Customer Support
18.9%
Product Quality
17.2%
Loyalty
10.8%
Pricing
7.3%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.0%
4
9.3%
3
2.3%
2
1.0%
1
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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