Based on public reviews and response behavior.
199 reviews over 322 days (about 19 per month). Busiest month: 13% of reviews. Languages: en 90%, de 3%, it 3%.
Airports average: score 32.1, rating 1.81 stars, reply rate 7.1%, over 8 ranked companies · benchmark 30 Oct 2026
Score
17.6
Industry average 32.1
14.5 below average
Rating
1.41
Industry average 1.81
0.40 below average
Reply rate
—
Industry average 7.1%
not measured
Among ranked Airports companies
Only companies with enough recent, scoreable reviews are ranked.
18% of reviews positive, 81% negative
Covering October 2026 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 93% negative and 0% neutral.
Share of theme mentions
Themes from the 199 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 8 ranked companies in Airports (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.567 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
