Based on public reviews and response behavior.
149 reviews over 325 days (about 14 per month). Busiest month: 19% of reviews. Languages: en 100%.
Airports average: score 35.2, rating 1.94 stars, reply rate 8.8%, over 9 ranked companies · benchmark 23 Oct 2026
Score
33.1
Industry average 35.2
2.1 below average
Rating
1.32
Industry average 1.94
0.62 below average
Reply rate
—
Industry average 8.8%
not measured
Among ranked Airports companies
Only companies with enough recent, scoreable reviews are ranked.
20% of reviews positive, 79% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 71% negative and 7% neutral.
Share of theme mentions
Themes extracted from 149 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 9 ranked companies in Airports (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.433 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
