Based on public reviews and response behavior.
100 reviews over 726 days (about 4.2 per month). Busiest month: 13% of reviews. Languages: en 100%.
Airports average: score 35.2, rating 1.94 stars, reply rate 8.8%, over 9 ranked companies · benchmark 23 Oct 2026
Score
41.4
Industry average 35.2
6.2 above average
Rating
2.36
Industry average 1.94
0.42 above average
Reply rate
—
Industry average 8.8%
not measured
Among ranked Airports companies
Only companies with enough recent, scoreable reviews are ranked.
44% of reviews positive, 55% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 9 ranked companies in Airports (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.147 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.769). Review the worst months in the trend data to identify specific operational or product issues.
