Customereye

London City Airport

Airportslondoncityairport.com

Review data last updated .

Based on public reviews and response behavior.

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53 reviews over 2,402 days (about 0.7 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

50/100
2.62 ★ average rating · 53 reviews
50/100 from 53 reviews over 5 months, limited confidence.

Airports average: score 35.2, rating 1.94 stars, reply rate 8.8%, over 9 ranked companies · benchmark 23 Oct 2026

Score

50.2

Industry average 35.2

15.0 above average

Rating

2.62

Industry average 1.94

0.68 above average

Reply rate

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Industry average 8.8%

not measured

Competitive Performance Rank

Among ranked Airports companies

#1of 9 ranked in Airports
Top 11% · Top Tier
#1 (best)#9 (worst)
#1This company
#2Peer
#3Peer
#4Peer
#5Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

42% of reviews positive, 55% negative

42%
positive
  • Positive42%
  • Neutral4%
  • Negative55%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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