Based on public reviews and response behavior.
Airports average: score 30.7, rating 1.77 stars, reply rate 6.3%, over 9 ranked companies · benchmark 3 Nov 2026
Score
26.8
Industry average 30.7
3.9 below average
Rating
2.14
Industry average 1.77
0.37 above average
Reply rate
—
Industry average 6.3%
not measured
Among ranked Airports companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 63% negative
Covering July 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 72% negative and 2% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 9 ranked companies in Airports (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.424 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
