Based on public reviews and response behavior.
561 days of reviews, with a sparse monthly review flow. Busiest month: 9% of reviews. Languages: en 99%, de 1%.
Airports average: score 30.7, rating 1.77 stars, reply rate 6.3%, over 9 ranked companies · benchmark 3 Nov 2026
Score
19.5
Industry average 30.7
11.2 below average
Rating
1.42
Industry average 1.77
0.35 below average
Reply rate
—
Industry average 6.3%
not measured
Among ranked Airports companies
Only companies with enough recent, scoreable reviews are ranked.
19% of reviews positive, 79% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 9 ranked companies in Airports (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.411 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.252). Review the worst months in the trend data to identify specific operational or product issues.
