Spares2you

Home & Living • United Kingdomwww.spares2you.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#467of 675

Top 69% · Mid Pack

#1 (best)#675 (worst)

#465Peer

#466Peer

#467This company

#468Peer

#469Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering May 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.9%

Response Speed

18.2%

Customer Support

15.6%

Product Quality

14.5%

Loyalty

9.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 41.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.0%

4★

5.3%

3★

0.2%

2★

0.3%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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