Smartsaker

Home & Living • American Samoawww.smartsaker.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−27.0 vs. last month4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#508of 675

Top 75% · Bottom Tier

#1 (best)#675 (worst)

#506Peer

#507Peer

#508This company

#509Peer

#510Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral2%
Negative28%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 63% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.7%

Product Quality

17.4%

Response Speed

11.8%

Customer Support

10.8%

Pricing

8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

70.0%

4★

9.3%

3★

6.7%

2★

2.0%

1★

12.0%

Based on 600 analyzed reviews. Sentiment is slipping: 48.3% of reviews in the last three months were positive, compared with 85.2% in the three months before that.

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