SleepSoul Mattresses

Home & Living • United Kingdomwww.sleepsoul.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

+4.5 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#56of 675

Top 8% · Top Tier

#1 (best)#675 (worst)

#54Peer

#55Peer

#56This company

#57Peer

#58Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative15%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.5%

Delivery Shipping

17.2%

Customer Support

12.6%

Pricing

12.2%

Loyalty

10.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.5%

4★

8.5%

3★

2.3%

2★

1.0%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.1% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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