Customereye

SingleCare

Pharmacy & Online Medicine • United Stateswww.singlecare.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#131of 189
Top 69% · Mid Pack
#1 (best)#189 (worst)
#129Peer
#130Peer
#131This company
#132Peer
#133Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 26% negative

71%
positive
  • Positive71%
  • Neutral3%
  • Negative26%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
39.1%
Customer Support
13.6%
Product Quality
10.3%
Onboarding
9.4%
Loyalty
7.7%

Most feedback concerns Pricing.

The most common complaint theme is Communication, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
78.2%
4
6.5%
3
5.0%
2
2.3%
1
8.0%

Based on 600 analyzed reviews. Sentiment is slipping: 55.6% of reviews in the last three months were positive, compared with 72.2% in the three months before that.

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