Customereye

Shakespeare Martineau

Legal & Compliancewww.shma.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 820 days (about 3.7 per month). Busiest month: 19% of reviews. Languages: en 99%, unknown 1%.

Overall Score

55/100
+20.0 vs. last month2.54 ★ average rating · 100 reviews
55/100 from 100 reviews over 15 months, moderate confidence.

Legal & Compliance average: score 67.3, rating 4.45 stars, reply rate 47.2%, over 1,423 ranked companies · benchmark 16 Sept 2026

Score54.6vs 67.312.7Rating2.54vs 4.451.91Reply ratevs 47.2%

Competitive Performance Rank

Among ranked Legal & Compliance companies

#1169of 1423 ranked in Legal & Compliance
Top 82% · Bottom Tier
#1 (best)#1423 (worst)
#1167Peer
#1168Peer
#1169This company
#1170Peer
#1171Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

41% of reviews positive, 59% negative

41%
positive
  • Positive41%
  • Neutral0%
  • Negative59%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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