LegalMatch

Legal & Compliance • United Stateslegalmatch.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−18.8 vs. last month3.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#99of 101

Top 98% · Bottom Tier

#1 (best)#101 (worst)

#97Peer

#98Peer

#99This company

#100Peer

#101Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral1%
Negative44%

Sentiment Balance

Covering August 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.1%

Customer Support

18.1%

Loyalty

12.5%

Response Speed

12.1%

Pricing

8.6%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

49.5%

4★

9.7%

3★

8.2%

2★

7.3%

1★

25.3%

Based on 600 analyzed reviews. Sentiment is improving: 73.7% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

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