Based on public reviews and response behavior.
200 reviews over 176 days (about 35 per month). Busiest month: 20% of reviews. Languages: en 100%, it 1%.
General Retail & Marketplaces average: score 64.8, rating 4.31 stars, reply rate 35.5%, over 3,033 ranked companies · benchmark 29 Oct 2026
Score
52.9
Industry average 64.8
11.9 below average
Rating
1.42
Industry average 4.31
2.89 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
28% of reviews positive, 72% negative
Covering October 2026 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 32% of reviews in this period, with 66% negative and 3% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,033 ranked companies in General Retail & Marketplaces (benchmark 29 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.377 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.9 sits in the bottom quarter of about 3,000 ranked General Retail & Marketplaces companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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