Customereye

Online Pound Store

General Retail & Marketplaces • United Kingdomwww.onlinepoundstore.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

59/100
4.08 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#92of 359
Top 26% · Upper Half
#1 (best)#359 (worst)
#90Peer
#91Peer
#92This company
#93Peer
#94Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.0%
Response Speed
15.2%
Product Quality
12.1%
Loyalty
11.3%
Customer Support
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 45.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
69.0%
4
7.3%
3
3.0%
2
3.5%
1
17.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 68.8% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis