Customereye

SECOM Plc

Home & Living • United Kingdomwww.secom.plc.uk

Review data last updated .

Based on public reviews and response behavior.

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152 reviews over 325 days (about 14 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

68/100
−6.2 vs. last month4.70 ★ average rating · 152 reviews
68/100 from 152 reviews over 11 months, moderate confidence.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

68.2

Industry average 67.9

0.3 above average

Rating

4.70

Industry average 4.44

0.26 above average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2846of 5448 ranked in Home & Living
Top 52% · Mid Packdown 189 from last month
#1 (best)#5448 (worst)
#2844Peer
#2845Peer
#2846This company
#2847Peer
#2848Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 23% negative

74%
positive
  • Positive74%
  • Neutral3%
  • Negative23%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 20% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Problem Resolution
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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