Customereye

ScotRail

Automotive & Mobilitywww.scotrail.co.uk

Review data last updated .

Based on public reviews and response behavior.

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184 reviews over 380 days (about 15 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

40/100
+17.4 vs. last month1.91 ★ average rating · 184 reviews
40/100 from 184 reviews over 13 months, moderate confidence.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

40.0

Industry average 63.5

23.5 below average

Rating

1.91

Industry average 4.23

2.32 below average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2208of 2447 ranked in Automotive & Mobility
Top 90% · Bottom Tierup 922 from last month
#1 (best)#2447 (worst)
#2206Peer
#2207Peer
#2208This company
#2209Peer
#2210Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

29% of reviews positive, 68% negative

29%
positive
  • Positive29%
  • Neutral3%
  • Negative68%

Sentiment Balance

Covering October 2026 — 17 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 59% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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