Customereye

RS Electrical Supplies

Appliances & Home Electronics • United Kingdomwww.rselectricalsupplies.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#123of 189
Top 65% · Mid Pack
#1 (best)#189 (worst)
#121Peer
#122Peer
#123This company
#124Peer
#125Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering June 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.7%
Product Quality
16.2%
Customer Support
14.2%
Response Speed
12.5%
Pricing
11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.7%
4
7.2%
3
3.0%
2
2.3%
1
10.8%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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