Richmond American Homes

Real Estate & Property • United Stateswww.richmondamerican.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+14.1 vs. last month3.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#46of 92

Top 50% · Upper Half

#1 (best)#92 (worst)

#44Peer

#45Peer

#46This company

#47Peer

#48Peer

Overall Customer Sentiment

Above Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering August 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.6%

Customer Support

19.3%

Problem Resolution

13.5%

Loyalty

11.2%

Onboarding

10.6%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 19.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 52.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

35.0%

4★

10.5%

3★

12.7%

2★

9.5%

1★

32.3%

Based on 600 analyzed reviews. Sentiment is improving: 71.4% of reviews in the last three months were positive, compared with 63.8% in the three months before that.

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