Customereye

Realtor

Real Estate & Property • United Statesrealtor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

39/100
+13.3 vs. last month3.33 ★ average rating · 950 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#89of 92
Top 97% · Bottom Tier
#1 (best)#92 (worst)
#87Peer
#88Peer
#89This company
#90Peer
#91Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 44% negative

53%
positive
  • Positive53%
  • Neutral3%
  • Negative44%

Sentiment Balance

Covering August 2026 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 53% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 912 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
16.9%
Customer Support
16.3%
Communication
16.2%
Loyalty
12.4%
Onboarding
10.3%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 16.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 44.3% across this company's analyzed reviews.
  • 13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
40.9%
4
13.1%
3
11.9%
2
5.8%
1
28.3%

Based on 950 analyzed reviews. Sentiment is improving: 41.2% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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