X1 Sales and Lettings

Real Estate & Property • United Kingdomx1lettings.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−12.2 vs. last month3.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#76of 92

Top 83% · Bottom Tier

#1 (best)#92 (worst)

#74Peer

#75Peer

#76This company

#77Peer

#78Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.0%

Loyalty

13.2%

Product Quality

12.5%

Communication

10.8%

Onboarding

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

65.3%

4★

5.2%

3★

0.3%

2★

1.3%

1★

27.8%

Based on 600 analyzed reviews. Sentiment is slipping: 42.4% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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