Customereye

X1 Sales and Lettings

Real Estate & Property • United Kingdomx1lettings.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 979 days (about 19 per month). Busiest month: 9% of reviews.

Overall Score

47/100
−12.2 vs. last month3.79 ★ average rating · 600 reviews
47/100 from 600 reviews over 33 months, high confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

46.5

Industry average 66.8

20.3 below average

Rating

3.79

Industry average 4.21

0.42 below average

Reply rate

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Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#563of 637 ranked in Real Estate & Property
Top 88% · Bottom Tier
#1 (best)#637 (worst)
#561Peer
#562Peer
#563This company
#564Peer
#565Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Communication
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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