ResellerRatings

General Retail & Marketplaces • United Stateswww.resellerratings.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

42/100

3.64 ★ average rating · 474 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#309of 359

Top 86% · Bottom Tier

#1 (best)#359 (worst)

#307Peer

#308Peer

#309This company

#310Peer

#311Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 37% negative

60%

positive

Positive60%
Neutral3%
Negative37%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 388 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

17.0%

Customer Support

16.0%

Delivery Shipping

13.5%

Pricing

12.5%

Loyalty

12.1%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

58.6%

4★

6.5%

3★

3.0%

2★

3.4%

1★

28.5%

Based on 474 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights