Customereye

Republic Wireless

Mobile & Telecom • United Stateswww.republicwireless.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

33/100
−33.3 vs. last month2.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#103of 114
Top 90% · Bottom Tier
#1 (best)#114 (worst)
#101Peer
#102Peer
#103This company
#104Peer
#105Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 54% negative

42%
positive
  • Positive42%
  • Neutral3%
  • Negative54%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.3%
Communication
18.5%
Loyalty
13.3%
Problem Resolution
10.1%
Pricing
8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • Built from a negative-review share of 37.3% across this company's analyzed reviews.
  • 55 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating
5
22.0%
4
7.7%
3
5.7%
2
8.2%
1
56.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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