Customereye

Regcure

Software & Web Services • Victoria, BC, V8R 1J6www.regcure.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+10.8 vs. last month4.19 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#145of 363
Top 40% · Upper Half
#1 (best)#363 (worst)
#143Peer
#144Peer
#145This company
#146Peer
#147Peer

Overall Customer Sentiment

Above Average

53% of reviews positive, 43% negative

53%
positive
  • Positive53%
  • Neutral4%
  • Negative43%

Sentiment Balance

Covering February 2018 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2018.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.5%
Problem Resolution
19.3%
Customer Support
15.7%
Product Quality
10.8%
Response Speed
9.4%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 50.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
55.8%
4
24.2%
3
9.8%
2
3.7%
1
6.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.3% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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