Customereye

Randox Health

Healthcare & Medical • United Kingdomwww.randoxhealth.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
4.75 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#243of 615
Top 40% · Upper Half
#1 (best)#615 (worst)
#241Peer
#242Peer
#243This company
#244Peer
#245Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 604 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.2%
Loyalty
16.8%
Product Quality
16.8%
Onboarding
10.7%
Response Speed
10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • •Built from a negative-review share of 8.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.1%
4★
1.8%
3★
0.3%
2★
0.8%
1★
5.0%

Based on 604 analyzed reviews. Sentiment is holding steady: 93.7% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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