Quizlet: Digital flashcards and online study tools

Schools & Academic Education • United Stateswww.quizlet.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+7.5 vs. last month2.82 ★ average rating · 1,704 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#166of 203

Top 82% · Bottom Tier

#1 (best)#203 (worst)

#164Peer

#165Peer

#166This company

#167Peer

#168Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 51% negative

46%

positive

Positive46%
Neutral3%
Negative51%

Sentiment Balance

Covering August 2026 — 43 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,683 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.9%

Pricing

16.1%

Product Quality

15.9%

Loyalty

15.6%

Problem Resolution

8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 50.9% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

33.1%

4★

9.0%

3★

7.9%

2★

6.7%

1★

43.3%

Based on 1,704 analyzed reviews. Sentiment is slipping: 59.9% of reviews in the last three months were positive, compared with 66.4% in the three months before that.

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