Customereye

Qtag

Construction & Industrial • United Kingdomwww.qtag.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
+25.0 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#52of 404
Top 13% · Top Tier
#1 (best)#404 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering May 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 551 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.3%
Delivery Shipping
19.1%
Response Speed
12.6%
Customer Support
12.4%
Loyalty
11.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.2%
4
8.0%
3
4.2%
2
2.3%
1
1.3%

Based on 600 analyzed reviews. Sentiment is slipping: 87.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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