QETTLE

Home & Living • United Kingdomwww.qettle.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−4.5 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#69of 675

Top 10% · Top Tier

#1 (best)#675 (worst)

#67Peer

#68Peer

#69This company

#70Peer

#71Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral2%
Negative11%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.7%

Customer Support

13.3%

Onboarding

12.3%

Delivery Shipping

10.9%

Response Speed

10.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 14.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.0%

4★

8.5%

3★

2.8%

2★

1.2%

1★

2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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