Based on public reviews and response behavior.
1,000 reviews over 41 days (about 742 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 93%, unknown 6%, fr 1%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
69.5
Industry average 66.1
3.4 above average
Rating
4.56
Industry average 4.34
0.22 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering July 2026 — 347 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 22% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement weekend customer service coverage and reduce phone wait times by hiring additional support staff or deploying a live chat solution. Establish SLA targets of under 4 hours for email responses and under 3 minutes for phone.
The 0 reviews in the last 12 months is a critical risk signal. Implement a post-purchase email sequence at day 7 and day 14 requesting Trustpilot reviews.
Included in the full report
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