Based on public reviews and response behavior.
991 reviews over 353 days (about 85 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 56%, de 17%, fr 14%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
69.4
Industry average 66.1
3.3 above average
Rating
4.31
Industry average 4.34
0.03 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering July 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 991 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.223 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 95% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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