MONAT

Beauty & Wellness • United Statesmonatglobal.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−28.7 vs. last month4.31 ★ average rating · 991 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#161of 351

Top 46% · Upper Half

#1 (best)#351 (worst)

#159Peer

#160Peer

#161This company

#162Peer

#163Peer

Overall Customer Sentiment

Above Average

51% of reviews positive, 48% negative

51%

positive

Positive51%
Neutral1%
Negative48%

Sentiment Balance

Covering July 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 991 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Product Quality

18.1%

Delivery Shipping

14.6%

Loyalty

12.6%

Pricing

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 48.2% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

74.0%

4★

6.9%

3★

5.5%

2★

3.6%

1★

10.0%

Based on 991 analyzed reviews. Sentiment is improving: 89.9% of reviews in the last three months were positive, compared with 46.4% in the three months before that.

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