Customereye

iMobile Pro Tech Experts

Tech & Electronics • United Kingdomwww.protechexperts.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

54/100
−28.9 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#50of 127
Top 39% · Upper Half
#1 (best)#127 (worst)
#48Peer
#49Peer
#50This company
#51Peer
#52Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.3%
Product Quality
16.4%
Loyalty
14.9%
Communication
12.4%
Pricing
7.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 30.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
88.0%
4
2.3%
3
0.2%
2
0.5%
1
9.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 75.9% of reviews in the last three months were positive, compared with 79.8% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis