Customereye

DiJiFi

Tech & Electronics • United Statesdijifi.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+1.1 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#47of 127
Top 37% · Upper Half
#1 (best)#127 (worst)
#45Peer
#46Peer
#47This company
#48Peer
#49Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.9%
Customer Support
21.1%
Loyalty
15.5%
Response Speed
8.6%
Pricing
7.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • •Built from a negative-review share of 19.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
91.3%
4★
5.7%
3★
1.3%
2★
0.8%
1★
0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.0% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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