Customereye

London Camera Exchange

Tech & Electronics • United Kingdomwww.lcegroup.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

55/100
−2.6 vs. last month4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#48of 127
Top 38% · Upper Half
#1 (best)#127 (worst)
#46Peer
#47Peer
#48This company
#49Peer
#50Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering November 2024 — 196 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.7%
Delivery Shipping
18.5%
Product Quality
15.4%
Response Speed
14.4%
Loyalty
10.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 24.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
96.7%
4
2.5%
3
0.3%
2
0.0%
1
0.5%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis