UL

Tech & Electronics • United Kingdomuberlink.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−3.8 vs. last month4.08 ★ average rating · 624 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#88of 127

Top 69% · Mid Pack

#1 (best)#127 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering November 2024 — 266 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 22% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

16.4%

Onboarding

15.2%

Loyalty

14.7%

Communication

14.4%

Customer Support

12.8%

Most feedback concerns Response Speed.

The most common complaint theme is Delivery Shipping, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 21.8% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

67.0%

4★

11.7%

3★

1.4%

2★

2.2%

1★

17.6%

Based on 624 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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