Customereye

Projects Abroad

Flight & Hotel Booking • United Kingdomwww.projects-abroad.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

61/100
+12.5 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#79of 225
Top 35% · Upper Half
#1 (best)#225 (worst)
#77Peer
#78Peer
#79This company
#80Peer
#81Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 570 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.5%
Loyalty
18.5%
Product Quality
18.4%
Pricing
10.5%
Problem Resolution
7.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • •Built from a negative-review share of 4.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
80.5%
4★
14.7%
3★
1.5%
2★
1.2%
1★
2.2%

Based on 600 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 97.2% in the three months before that.

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