Pottery Barn

Home & Livingwww.potterybarn.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+10.0 vs. last month1.78 ★ average rating · 955 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#606of 675

Top 90% · Bottom Tier

#1 (best)#675 (worst)

#604Peer

#605Peer

#606This company

#607Peer

#608Peer

Overall Customer Sentiment

Below Average

33% of reviews positive, 65% negative

33%

positive

Positive33%
Neutral2%
Negative65%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 921 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.5%

Loyalty

14.6%

Customer Support

14.0%

Pricing

11.5%

Response Speed

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 64.7% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

12.4%

4★

3.1%

3★

5.4%

2★

7.9%

1★

71.2%

Based on 955 analyzed reviews. Sentiment is slipping: 57.1% of reviews in the last three months were positive, compared with 74.1% in the three months before that.

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