Pond5

Hobbies & Arts • USwww.pond5.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−1.8 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#196of 467

Top 42% · Upper Half

#1 (best)#467 (worst)

#194Peer

#195Peer

#196This company

#197Peer

#198Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 22% negative

75%

positive

Positive75%
Neutral2%
Negative22%

Sentiment Balance

Covering October 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 460 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.6%

Pricing

16.2%

Onboarding

14.4%

Loyalty

13.0%

Customer Support

9.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 22.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

79.3%

4★

11.7%

3★

4.5%

2★

1.3%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.0% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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