Based on public reviews and response behavior.
197 reviews over 62 days (about 97 per month). Busiest month: 48% of reviews. Languages: en 100%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
62.8
Industry average 64.0
1.2 below average
Rating
4.26
Industry average 4.23
0.03 above average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 23% negative
Covering September 2026 — 75 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 37% negative and 3% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 197 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.242 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 81% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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