Ping Express

Finance & Insurance • United Stateswww.ping-express.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#280of 373

Top 75% · Bottom Tier

#1 (best)#373 (worst)

#278Peer

#279Peer

#280This company

#281Peer

#282Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 23% negative

74%

positive

Positive74%
Neutral3%
Negative23%

Sentiment Balance

Covering February 2021 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

21.3%

Customer Support

17.1%

Pricing

16.1%

Product Quality

12.8%

Onboarding

11.5%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 41.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

72.8%

4★

11.3%

3★

5.0%

2★

2.5%

1★

8.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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