phs Group

Healthcare & Medical • United Kingdomwww.phs.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−1.7 vs. last month4.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#264of 615

Top 43% · Upper Half

#1 (best)#615 (worst)

#262Peer

#263Peer

#264This company

#265Peer

#266Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%

positive

Positive88%
Neutral0%
Negative12%

Sentiment Balance

Covering November 2024 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.0%

Product Quality

19.3%

Loyalty

12.3%

Response Speed

10.6%

Problem Resolution

8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

98.7%

4★

1.3%

3★

0.0%

2★

0.0%

1★

0.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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